Refunds and the guarantee

This page explains exactly what our guarantee covers and how to claim a refund. It forms part of our terms of service.

The guarantee in full

Every plan states a guaranteed monthly minimum. If a month falls short of that minimum, we keep promoting at no extra cost. If the minimum is still not met within 30 days of your campaign start, you can claim a refund of your plan. The guarantee covers follower or subscriber growth only — organic likes and views rise alongside, but engagement varies with your content and is not guaranteed.

This page is the authoritative statement of that guarantee. Where any other page on the site summarises it more briefly, this wording governs.

What triggers a refund

One thing only: your account still not reaching the guaranteed monthly minimum stated on your plan after we have continued promoting through the first 30 days of the campaign. A refund is not triggered by dissatisfaction, by a change of mind, or by results landing below the upper end of the estimated range — that upper figure is an estimate, and only the minimum is guaranteed.

Whether the whole plan or one month is refunded

The whole plan. A single month falling short is not itself refunded — the first remedy is always continued promotion at no extra cost. If the guaranteed minimum is still not met within 30 days of your campaign start, we refund the entire amount you paid for that plan, not a single month of it.

The claim must be made within 30 days

The 30 days run from the start date of your campaign, not from the end of a month that fell short. Claims made after day 30 fall outside the refund window; from then on the remedy is continued promotion at no extra cost until the shortfall is made up.

Engagement is not covered

The guarantee applies to follower or subscriber growth only. Organic likes and views rise alongside a matched audience, but likes, views, saves, comments, watch time and reach are not guaranteed at any figure, vary with your content, and are never part of the guaranteed minimum.

How to claim

1. Contact us by email or WhatsApp within 30 days of your campaign start date. Your contact options are here.
2. Tell us the order concerned. We can see your dashboard figures already.
3. We check the recorded snapshots against the guaranteed monthly minimum on your plan.
4. Where the minimum was not met, we refund the full plan price to the original payment method. Refunds are issued within 5 working days and can take a few more days to appear on your statement.

What the guarantee does not cover

• Periods where the account was set to private, renamed, deleted, or suspended by the platform, since promotion cannot deliver during them.
• Periods where the profile link you gave us was wrong or no longer worked and we could not reach you to correct it.
• Accounts we refused or stopped for breaching the acceptable use section of our terms. Where promotion had not yet started, those orders are refunded in full.

Cancelling before a campaign starts

If you cancel before any promotion has been placed, you receive a full refund. Once a campaign has started, the guarantee above applies instead of a change-of-mind refund. Nothing on this page affects any statutory cancellation rights you have as a consumer where you live.

Chargebacks

Please talk to us before raising a chargeback. Every refund claim that meets the terms above is paid, and a direct request is far quicker than a dispute.